IRIS
COMPANY INFORMATION
Content and methodology that reveals an incredibly high level of expertise
As a former market researcher and in my current function as somebody who’s responsible for eBusiness within the telecoms sector, I’ve now had the pleasure of conducting several extremely complex market research projects with Vocatus. The focus recently has increasingly been on measuring and optimising satisfaction with (online) service. In the eCommerce sector, Vocatus carried out an excellent sales channels study for our company that was based upon specific touchpoints and their characteristics. Up until now we’ve learnt a great deal from this about decision processes, especially in the different sales channels.
To my mind, Vocatus’ work is distinguished by the fact that they don’t offer standard market research, but instead provide very tailor-made approaches whose content and methodology reveal an incredibly high level of expertise; in particular, the recommendations for action are very precisely geared towards the client. In reality it’s like a consultancy service, and its effects are very long-lasting. In individual cases this has resulted in further approaches and workshops that were deployed at employee level.
Tobias Herrmann, Department Manager (eBusiness), Mobilkom Austria AG
A partner and advisor with whom we can openly discuss every problem or new business move.
We have been collaborating with Focus since the first years of Mad TV. Our initial need was to find out more about the environment we operated in and also how our effort was received by the target group. This evolved throughout the years to another level of relationship with Focus, to a partner and advisor with whom we can openly discuss every problem or new business move.
Intervista has been among the most knowledgeable, reliable data collection experiences I have ever encountered.
Moreover, the quality of data was very good as well, and that at a very competitive price! Not surprisingly, I have recommended this company to professional colleagues. And I will continue to make use of their services in the future as well.
Prof. Dr. Christian Laesser, Research Center for Tourism and Transport, Institute for Systemic Management and Public Governance (IMP-HSG), University of St. Gallen
http://www.intervista.chFrank discussions in a down-to-earth atmosphere
What I particularly like about our annual service quality study is Vocatus’ competence and professionalism. They deliver high quality, consistently manage to extract the essential information from the data that’s been collected, and graphically illustrate the findings. Moreover, I appreciate the frank discussions we have in a down-to-earth atmosphere.
Volker Knippscheer, Manager (Dealer & Customer Management), Toyota Germany
Considerable methodological know-how, and meticulous implementation
Their work is reliable and dependable. They broadly adhere to the timings they’ve promised, or actively inform you if this isn’t possible. They have considerable methodological know-how, and meticulously implement the ‘to dos’ that have been discussed.
