Attention to detail was exemplary
Foresight (Pvt) Ltd conducted a countrywide Customer Satisfaction Survey for HBL. This was the first time that we were working with Foresight but I have to say that it was a very good experience. The attention to detail and the way our requirements were fulfilled was exemplary. Mr. Zubair and his team were very supportive and this huge task was completed well in time
Gul Baz Khan, Senior Manager (Service Quality), HBL
A full partner for decision making
Beyond the high commitment, professionalism and excellent service level, ISRA became our business partners and their contribution for our business is beyond the data provider, but a full partner for decision making.
Competent – proactive – human
Impressions of the "Dealer Satisfaction" project: Once I’d taken up my current position in Germany, many on-the-spot visits to our dealers made me realise there was a certain dissatisfaction within the trade. In order to record this initial impression in an empirical and statistically correct fashion, we commissioned Vocatus to produce an analysis of dealers’ satisfaction. Vocatus presented us with the findings (which were to some extent not very pleasant), but also came up with some solutions. With help from Vocatus, we were already able to markedly increase our business partners’ satisfaction in the first year. Today we set the benchmark for the sector!
Impressions of the "Micro-CHP Unit Focus Group" project: This was a focus group to familiarise ourselves with people’s reasons for opting for a heat and power system of this sort. This focus group meant that we learnt lots of new things about this area of business, which is after all new for Honda. What we’ve learnt will be extremely helpful in positioning the product in the market.
All in all: Very competent, very human, and pleasant to work with. We’re very satisfied with Vocatus, and will also work with Vocatus in the future.
They are a part of the Muller Family
The team from ISRA Center played a key role in the startup of our company in Romania. They proved to be extremely flexible and treated all our projects with maximum priority in a very professional way. In the same time, the communication and the interpersonal relationship has been great all throughout our collaboration. In a nutshell, they are a part of the Muller Family.
Always proved to be highly professional
Ukrainian Marketing Project” (UMP) is a well-known company in the field of market research and opinion polls. GORBI has been working with UMP for over 10 years on major projects and the staff has always proved to be highly professional; they always keep to the timeline and they prepare and implement survey instruments very accurately.